Complaint Handling Policy

SuperFin, hereinafter referred to as the “Company”, strives to provide top-quality brokerage services for trading on the Forex market.

The Company has appointed a Compliance Officer who is responsible for efficiently handling any complaints from the Client. This would allow the Company to successfully deal with issues and prevent them from reoccurring in the future.

Definition

According to the Company, a complaint is any objection and/or dissatisfaction that the Client may have with regards to the provision of any financial service provided by the Company.

Procedure

The Compliance Officer is tasked with processing Client complaints, except in the case where the complaint involves the Compliance Officer; such complaints shall be handled by the Managing Director.

Clients may register complaints using the following methods:

  • a copy of your valid passport with the signature page;
  • E-mail: [email protected]
  • Telephone: +65-3-1590282 (International format)

The requests will be forwarded to the Compliance Officer within 48 hours after being received. After he/she receives them, the Client will be sent a notification that their request is being processed within 48 hours.

The Client will receive a final response or a holding response explaining the findings of the investigation up to 4 weeks from the date the Compliance Officer receives the Client’s complaint. If a holding response is sent to the Complainant, an explanation shall be given stating the reasons why the Company has not been able to resolve the complaint as well as giving a time estimate for the resolution of the issue.

If after 8 weeks of receiving the complaint we are still unable to resolve the issue, the Compliance Officer will notify you in writing about the reasons for the delay and indicate an updated time estimate to resolve the issue.

When the Client receives the final response, they will have 8 weeks to respond. If no response is received within that period from the complainant indicating that they are still dissatisfied with the explanation, the Complaint will be considered resolved.

If the complainant is still not satisfied with the Company’s final response, they can refer their complaint with a copy of the Company’s final response to the competent authorities for further investigation within a period of 6 months.

SuperFin is regulated by the International Financial Services Commission. You can find more information https://www.belizefsc.org.bz/

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Avvertenza al rischio

Trading Leveraged Products come Forex e Derivati potrebbero non essere adatti a tutti gli investitori in quanto trasportano un alto grado di rischio per il capitale. Si prega di assicurarsi di comprendere pienamente i rischi coinvolti, tenendo conto dei vostri investimenti e del livello di esperienza, prima di trading, e, se necessario, chiedere consigli indipendenti. Trading Forex, CFD e qualsiasi strumento derivato finanziario a margine comporta un alto livello di rischio e potrebbe non essere adatto a tutti gli investitori, come si potrebbe sostenere le perdite. La Società, in nessun caso, è responsabile di qualsiasi persona o entità per qualsiasi perdita o danno nell'insieme o parte causata da, risultante da, o relativo a qualsiasi operazione relativa ai CFD. Superfin Corp. non si assume alcuna responsabilità per errori, imprecisioni o omissioni, non garantisce l'accuratezza, la completezza di informazioni, testo, grafica, link o altri elementi all'interno di questi materiali.

Avviso di giurisdizione

SuperFin è un marchio con più entità autorizzate e registrate in diverse giurisdizioni.

ASIC Logo

REGULATED BY ASIC

Australian Securities & Investments Commission

SuperFin Corp è una società autorizzata e un fornitore di servizi finanziari registrato presso Suite 305, Griffith Corporate Centre, Kingstown, Saint Vincent e Grenadine, con numero di licenza 1671 CTD 2024.

SuperFin Corp Pty Ltd è una società autorizzata e regolamentata dall'Australian Securities and Investments Commission (ASIC) con numero di licenza (ACN) 687 282 499.

Superfin Corp. non offre e non fornisce servizi a residenti e cittadini di determinate giurisdizioni, tra cui Canada, Giappone, Stati Uniti d'America, Nuova Zelanda e paesi sanciti dall'UE, e non intendiamo distribuire o utilizzare le informazioni fornite in qualsiasi paese o giurisdizione in cui sarebbe contrario alla legge o alla regolamentazione locale. È importante che tu legga e consideri i relativi documenti legali associati al tuo account.